Task based performance metrics, at their root level, measure someone’s performance based on quantity instead of quality. The attraction is the ease of counting the tasks completed, but there are problems caused by using this type of metric in IT.
I was asked by someone if TRIZ was the Russian equivalent to Six Sigma or Lean or some other continuous process improvement (CPI) methodology. My response was, “What is TRIZ?” And given all the various CPI acronyms out there, why hadn’t I heard of this… Read More
I heard an excellent quote I did not know came from Mark Twain: continuous improvement is better than delayed perfection. I’ve written here and elsewhere how incremental improvements taken a step at a time leads often lead to greater progress than major shifts due to… Read More
I was reading an older office humor book and found several threads in all the jokes, which made them collectively less funny. Complaints about constant, needless change Complaints about not being given correct information as a matter of practice Abusive, bullying management practices Complaints about… Read More