Process improvement often focuses on easily measured metrics: the time required to complete a task, error rates, transactions per time period. Six Sigma projects in IT often focus on easily quantified bottlenecks like bandwidth, uptime, and the utilization rate of humans. Yet there is… Read More
I had a discussion with someone in which I mentioned my transition from industrial engineering to IT. The person asked me if I thought 3D printing would make the entire profession of industrial engineering obsolete. My short answer was no. Here is a longer answer… Read More
If you are streamlining a user interface or IT process, is it work simplification or lean IT? Trying to answer this question, I found overlaps and differences between the two. Where Lean and Work Simplification Overlap To some, lean only means simplification of… Read More
Task based performance metrics, at their root level, measure someone’s performance based on quantity instead of quality. The attraction is the ease of counting the tasks completed, but there are problems caused by using this type of metric in IT.