There’s an old business axiom that if you want to find a business idea, truly listen to the complaints of others because the solution to that problem probably has a market. And something similar can be said about continuous improvement projects, though there are additional… Read More
I was asked by someone if TRIZ was the Russian equivalent to Six Sigma or Lean or some other continuous process improvement (CPI) methodology. My response was, “What is TRIZ?” And given all the various CPI acronyms out there, why hadn’t I heard of this… Read More
I heard an excellent quote I did not know came from Mark Twain: continuous improvement is better than delayed perfection. I’ve written here and elsewhere how incremental improvements taken a step at a time leads often lead to greater progress than major shifts due to… Read More
Resilience engineering is a concept by author Don Norman that builds upon poke-yoke, the Japanese term for mistake proofing. What is resilience engineering, and how can the concept be applied to IT?