All posts tagged “process design

Implementing Resilience Engineering in IT

Resilience engineering is a concept by author Don Norman that builds upon poke-yoke, the Japanese term for mistake proofing. What is resilience engineering, and how can the concept be applied to IT?

Outdated processes

By Marc Resnick The pool at my townhouse development opened up this weekend.  I went soon after it opened Monday morning.  My plan was just to lie on a pool lounge chair for an hour or two with my headphones on and de-stress from a… Read More