All posts tagged “process design

Implementing Resilience Engineering in IT

Resilience engineering is a concept by author Don Norman that builds upon poke-yoke, the Japanese term for mistake proofing. What is resilience engineering, and how can the concept be applied to IT?

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Outdated processes

By Marc Resnick The pool at my townhouse development opened up this weekend.  I went soon after it opened Monday morning.  My plan was just to lie on a pool lounge chair for an hour or two with my headphones on and de-stress from a… Read More