All posts tagged “performance metrics

The Problems with Task Based Performance Metrics in IT – Updated

Task based performance metrics, at their root level, measure someone’s performance based on quantity instead of quality. The attraction is the ease of counting the tasks completed, but there are problems caused by using this type of metric in IT.

Maximizing the Value of User Surveys

By Tamara Wilhite Emailing users a survey provides a low-cost and highly convenient way for IT teams to receive feedback on what their customers think. Yet the design of online surveys affects the results. Design surveys to fill no more than one screen. User completion… Read More