Resilience engineering is a concept by author Don Norman that builds upon poke-yoke, the Japanese term for mistake proofing. What is resilience engineering, and how can the concept be applied to IT?
How do you apply poke-yoke principles to IT? How can you mistake-proof UX and IT processes?
Salesman of all stripes will understate the risk of a project, especially transitioning to their product. Balance the salesperson’s pitch with criticism from other sources, and be sure to search out real critics before you buy the hype or the product. Silence can be golden.… Read More
Task based performance metrics, at their root level, measure someone’s performance based on quantity instead of quality. You get conversations like this one: “How did we do this week?” “I closed 87 tickets!” “You closed 92 last week. Why are you falling behind?” What are… Read More