All posts tagged “IT

Implementing Resilience Engineering in IT

Resilience engineering is a concept by author Don Norman that builds upon poke-yoke, the Japanese term for mistake proofing. What is resilience engineering, and how can the concept be applied to IT?


Listen to the Right Voices, Revisited

Salesman of all stripes will understate the risk of a project, especially transitioning to their product. Balance the salesperson’s pitch with criticism from other sources, and be sure to search out real critics before you buy the hype or the product. Silence can be golden.… Read More