How do you apply poke-yoke principles to IT? How can you mistake-proof UX and IT processes?
All posts tagged “IT helpdesk”
IE in IT Horror Stories
In the spirit of Halloween, here are a number of IT horror stories for your enjoyment. Note: all of these IT horror stories are from my personal experience or observations working with a variety of organizations and clients. “We will pay you $XXX to come… Read More
Triage in real life and IT
By Tamara Wilhite I received a call that my elementary aged daughter was hurt with a suspected head injury. When I arrived at the school, I walked past the room where my kindergarten aged son was. The kindergarten teacher looked down the hall and saw… Read More
