All posts tagged “iie blog

Making the Connection

I was showing the James Burke “Connections” TV show to my son when he asked what was the point. Was it the history of technology? Was it an explanation of how something he talked about in science worked? The overarching lesson from the show actually… Read More

Cupcakes, Handcuffs and IT – Updated

I saw a fascinating chart on the three main types of organizations: customer inward, interaction and organization outward. Customer Inward Customer inward organizations have service propositions that have benefits for engaging. Customers follow a journey, though they may join at different states. Changes occur at… Read More