While Dr. Jordan B. Peterson’s advice is widely applicable in a variety of areas, there are snippets that are particularly in line with industrial engineering principles. Make at least one thing better every single place you go. One way of describing the goal of industrial… Read More
All posts tagged “iie blog”
Making the Connection
I was showing the James Burke “Connections” TV show to my son when he asked what was the point. Was it the history of technology? Was it an explanation of how something he talked about in science worked? The overarching lesson from the show actually… Read More
The Disconnect in Digital Communications
There is a significant disconnect in digital communications between how people receive messages and how they generate them. What do people value when they send messages? • a minimum of time invested by them • fast replies • useful answers that require little time to… Read More
Cupcakes, Handcuffs and IT – Updated
I saw a fascinating chart on the three main types of organizations: customer inward, interaction and organization outward. Customer Inward Customer inward organizations have service propositions that have benefits for engaging. Customers follow a journey, though they may join at different states. Changes occur at… Read More
