I was showing the James Burke “Connections” TV show to my son when he asked what was the point. Was it the history of technology? Was it an explanation of how something he talked about in science worked? The overarching lesson from the show actually… Read More
All posts tagged “iie blog”
The Disconnect in Digital Communications
There is a significant disconnect in digital communications between how people receive messages and how they generate them. What do people value when they send messages? • a minimum of time invested by them • fast replies • useful answers that require little time to… Read More
Cupcakes, Handcuffs and IT – Updated
I saw a fascinating chart on the three main types of organizations: customer inward, interaction and organization outward. Customer Inward Customer inward organizations have service propositions that have benefits for engaging. Customers follow a journey, though they may join at different states. Changes occur at… Read More
The Future of Improvement in IT – Revisited
There are many horror stories about the future of IT. As a published science fiction and horror writer, I’ve even written a few of those stories. But for the real world, where do I see the future of improvement in IT? Standardizing the Standards The… Read More
