Information technology is evolving so quickly that it is difficult for me to formulate ten commandments of IT productivity. I was able to create a list of ten suggestions for IT productivity.
* Train users to save early and often, both files in work and their whole hard drive.
* Administrators should verify that back ups are actually occurring, intact and can be restored.
* Refresh or re-image all computers every 2-4 years, even if old hardware is kept. This does wonders for controlling malicious software. However, PC techs must verify that users have backed up key files before wiping a user’s system clean.
* Limit personal usage of the internet from work computers. Inform employees of these limits before enforcing them.
* Verify that all company approved software applications are compatible with a new operating system BEFORE deploying it.
* Let users know that a software application update will be pushed to their computers before the push. Make all efforts to schedule the application push for a time period that it will not interrupt user’s activities.
* Inform users of planned system outages at least a week in advance. Then remind them again at least a day before the outage. At least one notification method other than email ensures that the notice will not be lost in spam folders.
* Test your website black list before implementing it. For example, if you have outsourced your technical support, check for access to the IT vendor’s website before limiting external access. Also check access to major vendor’s websites such as companies your company regularly works with, such as background check and security vendors and office supply providers.
* Keep anti-virus and security software updated. Verify that the updates are occurring as often as they should be occurring.
* Train users on how to get help for computer problems and training on how to use their software when hired. Periodically remind users of how to get help and further information in using software applications required for their job.
What additional suggestions do you have for inclusion in a master list of suggestions or rules for IT productivity? Give your recommendations in the comments.